FAQs

How do I place an order with Sooper Design?

Please fill your shopping basket by clicking ‘buy’ button beside chosen items and proceed with your order through online shopping system. Follow the instructions and submit your order. After the order is processed, within next 24 hours you will receive an email to confirm the order items and address.

When will you ship my items?

Orders usually are shipped within 24-48 hours. Once your order has been shipped, an email with tracking number will be sent to your contact email within the next 48 hours. It will indicate which carrier was used and a method of tracking the order to your door. Please allow 7-10 days for delivery. You may receive several shipments to complete the fulfilment of your order. Please note the estimated shipping time on each individual object page.

How long will it take to receive my order?

Please allow 7-10 days for delivery. With heavy bulky items, we will advise you directly by phone or email on a delivery date. You may receive several shipments to complete the fulfilment of your order.

How can I know my order status?

Once your order has been shipped, an e-mail with tracking number will be sent to you within the next 48 hours. It will indicate which carrier was used and a method of tracking the order to your door. To track your order please go to http://sooperdesign.com.au/About-Us/

Do you charge Government sales tax?

Yes. 10% GST is charged on all items bought by an Australian customer. International customer orders do not incur the Australian GST charge; this is deducted from the final order prior to payment.

How safe is ordering from your site?

We use PayPal and the PayPal website (credit cards) for all our payment transactions, you’re protected from checkout to delivery. PayPal spots problems before they happen with the latest anti-fraud technology. And if something goes wrong with your order, your eligible transactions will be fully reimbursed. With PayPal your financial info is never given away and remains protected on their state of the art Fraud prevention security site. We also do everything in our power to protect user information off-line.

Are all of your products designed in Australia?

Yes! We love Australian designed products and Australian designers! Read the full list of our designers here. 

More questions?

If you have any further questions about our website, please check the index of information at the footer at the bottom of Sooper Design website page. If you still can't find your answers, contact us directly via e-mail at hello@sooperdesign.com

All requests are replied within a 48hrs Monday to Friday.